Responsible Gaming
at batjile

batjile believes that online gaming should be a form of entertainment — an enjoyable pastime that adds excitement to a player's leisure time, not a source of financial hardship or emotional distress. Our responsible gaming programme is not simply a regulatory checkbox; it reflects a genuine commitment to the long-term wellbeing of every player who chooses to register with us from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

We recognise that a small proportion of individuals who engage in online gaming may develop patterns of behaviour that go beyond entertainment and begin to cause harm. For these players, early intervention and access to the right tools can make a significant difference. batjile has therefore designed its platform with a comprehensive suite of player protection features that are accessible at any point during a player's journey with us — from first deposit through to account closure.

Our responsible gaming framework is built on five core principles:

• Transparency: we provide clear, honest information about the odds, house edge, and risk associated with every game type available on the platform
• Control: we give players practical tools to set boundaries on their own spending, time, and access before problems arise
• Early detection: our internal monitoring systems flag patterns of play that may indicate distress, allowing our support team to reach out proactively
• Non-judgmental support: any player who contacts batjile about a gambling concern will receive compassionate, confidential, and practical assistance — never pressure to continue playing
• Collaboration: we direct players to independent specialist support organisations and encourage them to seek help beyond the platform when appropriate

Responsible gaming at batjile is an ongoing effort. We regularly review our tools, policies, and training to ensure that our player protection standards remain consistent with international best practice. We also conduct periodic responsible gaming awareness campaigns to remind players of the tools available to them and to normalise conversations about healthy gaming habits.

batjile operates a strict 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any game on the platform. This is a non-negotiable requirement and forms one of the most fundamental pillars of our responsible gaming programme.

At the time of registration, all players are required to confirm that they are aged 18 or above by checking a mandatory declaration. This declaration is legally binding — providing false information about your age in order to access gambling services is a violation of our Terms & Conditions and may result in immediate permanent account closure, forfeiture of any balance, and referral to the relevant authorities where required.

Beyond the self-declaration, batjile operates a Know Your Customer (KYC) verification process that requires all players to submit proof of identity before making their first withdrawal. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport issued by any recognised government authority
• Bangladesh driving licence (where age can be confirmed)
• Birth registration certificate in conjunction with a secondary identity document

If our verification team has any reason to suspect that a registered player may be under the age of 18, the account will be suspended immediately pending the submission of satisfactory identity documentation. Any deposits made by an underage player will be refunded in full, and any winnings accumulated during the period of underage access will be voided.

One of the most effective responsible gaming tools available on batjile is the ability to set personal deposit limits. These limits allow you to cap the amount of money you transfer into your account over a defined time period, giving you a reliable financial boundary that the platform will enforce on your behalf regardless of your in-session impulses.

batjile offers three deposit limit timeframes:

• Daily deposit limit: restricts the total amount you can deposit within any rolling 24-hour period
• Weekly deposit limit: restricts the total amount you can deposit within any rolling 7-day period
• Monthly deposit limit: restricts the total amount you can deposit within any rolling 30-day calendar period

Limits are denominated in Bangladeshi Taka (৳) and apply across all payment methods on the platform, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Once a limit is reached, further deposits are declined until the relevant period resets or the limit is adjusted.

To set or modify a deposit limit, navigate to the Responsible Gaming section of your account settings. Reducing a limit takes effect immediately — the lower limit applies from the moment you save it. Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This deliberate friction is intentional: it gives you time to reconsider whether a higher limit genuinely serves your interests.

Sometimes a player simply needs a short break from gaming without taking the more permanent step of full self-exclusion. batjile's time-out feature allows you to temporarily deactivate your account for a defined period, giving you space to step back and reassess your relationship with gaming without losing your account permanently.

Available time-out durations on batjile are:

• 24 hours — a brief overnight break to reset
• 7 days — a full week away from the platform
• 30 days — a month-long pause for a more considered break
• 90 days — a three-month extended break for players who want significant distance from gaming

During a time-out period, your account login is disabled and you will not receive any promotional emails, SMS messages, or bonus notifications from batjile. Any active bonus balances and wagering requirements are paused for the duration of the time-out and resume when the period expires — they are not forfeited.

A time-out cannot be reversed or shortened once it has been activated. This is by design: the purpose of a cooling-off period is to create a genuine, uninterrupted break. If you activate a 30-day time-out on a Wednesday, your account will remain locked until that same Wednesday 30 days later, regardless of any subsequent request to lift it early.

To activate a time-out, go to the Responsible Gaming section of your account settings and select your preferred duration. The lock takes effect immediately. Alternatively, contact our support team via the pre-login support channel and they will activate a time-out on your behalf within minutes.

Self-exclusion is the most comprehensive account restriction available on batjile and is intended for players who recognise that gambling is causing — or is at risk of causing — genuine harm to themselves or their families. Self-exclusion goes beyond a simple time-out: it is a formal commitment that locks your access to the platform for an extended period and cannot be reversed before the exclusion term expires.

batjile offers the following self-exclusion periods:

• 1 month: suitable for players who feel they need a firm, externally enforced break
• 3 months: a meaningful medium-term exclusion recommended for players who have identified early signs of problematic behaviour
• 6 months: a longer-term exclusion for players who want to significantly distance themselves from gaming
• Permanent exclusion: a lifetime ban from the batjile platform, recommended for players who wish to stop gambling entirely

When a self-exclusion is activated, the following actions are taken automatically and immediately:

• Account login access is fully disabled
• Any pending bonus offers are cancelled and the player is removed from all marketing lists
• Promotional emails, SMS messages, and push notifications are suppressed for the duration of the exclusion
• Any new account registration attempts using the same name, address, date of birth, or payment method are flagged and refused
• Any remaining real-money balance is held securely and will be returned upon the expiry of the exclusion period via the player's registered payment method

To request self-exclusion, visit the Responsible Gaming section of your account settings or contact the support team directly at support@batjile. If you are in a state of distress and require immediate account lockdown, contact the live chat support team and your account will be locked within 5 minutes.

Problem gambling can develop gradually and is often difficult for the individual to recognise in themselves. The following warning signs, when present consistently, may indicate that gaming has moved beyond entertainment and is beginning to cause harm. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the tools described on this page or to contact the support team for confidential guidance.

• Spending more money on gambling than you originally planned or can comfortably afford
• Feeling a persistent urge to return to gambling after a loss in order to "win it back"
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling
• Neglecting work, education, family responsibilities, or social activities because of gambling
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity
• Feeling anxious, irritable, or restless when not gambling or when attempting to cut down
• Using gambling as a way to escape from stress, depression, relationship problems, or financial worries
• Continuing to gamble despite being aware that it is causing financial or emotional harm
• Making repeated unsuccessful attempts to control, cut back, or stop gambling entirely

Recognising problem gambling in yourself takes honesty and courage. There is absolutely no shame in seeking help — gambling-related difficulties are a recognised health concern, and effective support is available. batjile's team is not here to judge; we are here to help you access the tools and resources that are right for your situation.

batjile strongly encourages any player who believes they may have a problem with gambling to seek support — both from our internal team and from independent specialist organisations. External organisations operate entirely separately from batjile and provide free, confidential guidance from trained counsellors who have no interest in whether you continue gambling or not.

If you are based in Bangladesh and are concerned about your gambling behaviour, the following types of support are available:

• batjile responsible gaming team: contact us 24/7 via live chat inside your account or by email at support@batjile. Our trained team can activate limits, time-outs, and self-exclusions immediately and can also provide referral information for specialist services
• National mental health helplines: Kaan Pete Roi (Bangladesh) — a trained listening and counselling service accessible by phone to anyone experiencing emotional distress, including gambling-related anxiety and depression
• Hospital-based counselling: the National Institute of Mental Health (NIMH) in Dhaka and the Institute of Mental Health and Hospital in Pabna provide structured counselling services for behavioural health concerns including problem gambling
• Community support networks: trusted community and religious leaders in Bangladeshi society can be a valuable first point of contact for individuals who prefer to seek guidance within a familiar cultural context before approaching a formal health service
• Gamblers Anonymous principles: the GA 12-step model and group support structure is available through international online communities and can be accessed by Bangladeshi players in English through the official Gamblers Anonymous global website

batjile does not provide referral fees or financial incentives to any support organisation. Recommendations are made solely on the basis of the quality and accessibility of the support provided.

batjile takes the protection of minors extremely seriously. In addition to the platform-level age verification measures described in Section 2, we encourage all adult players who share household devices — computers, tablets, and smartphones — with children or younger family members to take additional precautions to prevent underage access to the batjile platform.

Practical steps recommended for households with minors:

• Always log out of your batjile account after each session, especially on shared or family devices
• Do not save your login credentials in the browser's autofill or password manager on any device accessible to children
• Enable two-factor authentication (2FA) on your batjile account so that even if a minor discovers your username and password, they cannot access the account without the second factor
• Use parental control software to restrict access to online gaming websites on devices used by minors. Well-regarded parental control solutions available in Bangladesh include those built into Android and iOS operating systems, as well as third-party software such as Net Nanny and Qustodio
• Have an age-appropriate conversation with older children and teenagers about responsible attitudes toward gambling, the legal age restriction, and the financial risks involved

If you discover or have reason to suspect that a minor has accessed a batjile account — whether your own or any other — please report it immediately to support@batjile. batjile will investigate all such reports and take immediate action to close any account found to be held by or accessed by a person under 18.